Policies and Procedures
For Private Chef Services
Client Services Agreement
Thank you for selecting Lisa Brown of Free Flowing Health Personal Chef Services as your personal chef.
My goal is to provide you and/or your loved ones with high quality, delicious and nutritious plant-based meals. Before any services are rendered, the completion of a questionnaire and a short consultation are required to assess your needs, dietary restrictions, food allergies, and preferences. It is the responsibility of the client to keep me informed of any changes in your needs. With respect to all parties involved, this business policy statement is furnished to clients so they aware of how this business operates. I spend a great amount of energy and time planning, researching, communicating and executing these food services. Please be aware by using this website and booking any service with Lisa Brown or Free Flowing Health you are agreeing to our terms of service. We do not offer any refunds for services purchased. Gift certificates have 6 months to use from the purchase date. Extensions are not available. If you have any questions, please inquire before your purchase.
Your service is booked on my calendar when 100% payment is received. Reimbursement for ingredients and supplies can be paid the day of the service by check or cash.
Except in the case of an emergency, a 7 day advance notice of any change in service dates or cancellations is required. No refund of services is provided for cancellations without 7 days’ notice. An administrative fee of $100 will be applied for cancellations for which substantial time and effort were spent prior to the cancellation. The hourly charge will apply to telephone call, emails, or research conducted in planning for the canceled sessions.
Gift certificates are non-transferable, non-refundable and only to be used by the person listed on the gift certificate. Gift certificates expire 6 months after date of purchase. Once the gift certificate has expired it has no value and is unavailable for redemption.
Clients are charged based on the meal package chosen. These rates do not include the cost of groceries, or travel when applicable. Proposed menus will be submitted 48-72 hours before your cook day. You must confirm acceptance of the menu by email or telephone within 24 hours before the scheduled service. Once you accept the menu, Lisa Brown will shop for all necessary food items and ingredients and then prepare and cook the meals for you in your home kitchen or commercial kitchen space. All menu changes, including the number of people eating, must be submitted at least 48 hours before services are provided.
Each week’s cooking session will be scheduled in advance. Please make sure that your kitchen is clean and ready at the scheduled time, and pets and children are out of the kitchen area.
A fee for storage containers can be added to your food bill, if applicable. Please keep your containers as I will reuse them.
Payments are due seven days prior to the service. Reimbursement for ingredients and supplies can be paid the day of the service by check or cash.
A seven day cancellation notice is required for all scheduled cooking sessions. Cancellations made within the seven day period will incur a penalty of 100% of the quoted price plus the cost of groceries if already purchased.
If a client’s home is inaccessible or unsafe due to pets or other reasons, payment for services will be non-refundable and client is responsible for reimbursement of groceries and supplies.
Any check/payment returned for insufficient funds will result in a $50 fee due prior to the next cooking date. Client will also be responsible for all charges/fees levied by the bank.
Although extremely rare, Lisa Brown of Free Flowing Health Personal Chef Services may need to reschedule due to inclement weather, family emergency, illness, etc. Every attempt will be made to reschedule, however, if this is not possible, a full refund or service credit will be issued.
Event cancellations made more than 90 days in advance of the event are eligible for a 50% refund of the deposit. Cancellations made within 90 days of the event forfeit all money paid. Should cancellation be necessary on a catering order, the deposit will be forfeited or transferred to a future catering order. Additional charges may apply if cancellation is made within 14 days of the scheduled event.
My Promise to You
I will show up at the agreed day and time for the cooking session. If, due to an emergency, there is a circumstance which requires that the day or time needs to be changed, you will be notified as soon as possible.
Upon arrival I will:
Disinfect the kitchen with cleaning products before and after cooking.
Clean and wash all kitchen equipment and areas used during cooking.
Respect your privacy and personal property.
Keep any personal information pertaining to your service confidential.
Package and label prepared food with any needed instructions.
Free Flowing Health Personal Chef Services has very high standards for food ingredients. All groceries are inspected and transported with the utmost care. However, Lisa Brown of Free Flowing Health Personal Chef Services is not responsible for manufacturing flaws or recall of products. In the event a product has been contaminated or recalled, Lisa Brown will contact you immediately so that you can discard the item.
Lisa Brown of Free Flowing Health Personal Chef Services is not responsible for normal wear and tear to kitchen equipment, cookware, flatware, or dishes. It is understood that routine use of these items produces some scratches or wear.