TL;DR Here’s what you need to know:

 

• No refunds. If you have any questions, please inquire before purchasing.

• Package rates do not include groceries or travel fees.

• Reimbursement for groceries/ingredients is due on the day of service.

• You’ll receive a weekly menu 72 hours prior to your scheduled in-home personal chef cook date. Please confirm acceptance within 48 hours of the scheduled service.

• Cancellations require 7-day advanced notice.

 

 

Chef Lisa's Promise to You

Lisa will show up at the agreed day and time for the cooking session, event or retreat. Upon arrival Lisa will:

• Disinfect the kitchen with cleaning products before and after cooking.

• Clean and wash all kitchen equipment and ingredients used during cooking.

• Respect your privacy and personal property.

• Keep any personal information pertaining to your service confidential.

• Package and label prepared food with any needed instructions.

 

 

Client Services Agreement

Thank you for selecting Chef Lisa Brown of Free Flowing Health as your in-home Personal Chef. Chef Lisa’s goal is to provide you and your loved ones with high-quality, delicious and nutritious plant-based meals. 

Before any services are rendered, clients must complete a questionnaire and a short consultation to assess their needs, dietary restrictions, food allergies, and preferences. All business correspondence must be in writing via email. By using this website and booking any service with Chef Lisa Brown of Free Flowing Health, you are agreeing to these terms of service and will be required to sign a contract upon request.

 
No refunds of any kind will be issued. If you have any questions, please inquire before your purchase.

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Policies & Procedures

Clients are charged based on the service and package they choose. These rates do not include the cost of groceries, or travel when applicable. 

For in-home personal chef services, each cooking session must be scheduled in advance. Proposed menus will be submitted 72 hours before the cook day for in-home personal chef services. You must confirm acceptance of the menu by email within 48 hours before the scheduled service. Once you accept the menu, Chef Lisa will shop for all necessary food items and ingredients and then prepare and cook the meals for you in your home kitchen. 

A fee for storage containers can be added to your food bill, if applicable. Please keep containers for reuse. 

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All menu changes, including the number of people eating, must be submitted at least 72 hours before services are provided and will result in a fee. 

For events, clients are charged based on a customized quote agreed upon by Lisa Brown and the host. All of the agreed upon menu items are subject to change based on ingredient availability, product quality, or other unforeseeable factors. Chef Lisa does her best to source high quality, seasonal, organic and local ingredients whenever possible. 

Without exception, reimbursement for ingredients and supplies must be paid the day of the personal chef service or event via check, PayPal, Venmo or cash. 

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Booking & Payment

Your Personal Chef or Culinary Coaching service is booked when 100% of payment is received. 

 

For events, a non-refundable 50% deposit of the agreed upon quote is due 90- days prior to the event. The remaining balance is due 30-days prior to the event.

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Changes/Cancellations

Except in the case of an emergency, a 7-day advance notice of any change in service dates for in-home personal chef services is required or the session will be forfeited. No refunds will be issued for any service purchased or rendered.  Cancellations made within the 7-day period will incur a penalty of 100% of the quoted price plus the cost of supplies if already purchased.
In case of an emergency, a 50% one-time service credit will be issued for in-home personal chef sessions. Although extremely rare, Lisa may need to reschedule due to an emergency. Every attempt will be made to reschedule, however, if this is not possible, a refund or service credit will be issued.

 

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Lockout and Safety

Please make sure that your kitchen is clean and ready at the scheduled time, and that pets and children are out of the kitchen area. 
If a client’s home is inaccessible or unsafe due to pets or other reasons, payment for services will be non-refundable and client is responsible for reimbursement of groceries and supplies.

 

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Returned Checks

Any check/payment returned for insufficient funds will result in a $60 fee due prior to the next cooking date. Client will also be responsible for all charges/fees levied by the bank.

 

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Gift Certificates

Gift certificates are non-transferable, non-refundable and only to be used by the person listed on the gift certificate. Gift certificates expire 6-months after date of purchase. Once the gift certificate has expired it has no value and is unavailable for redemption.

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Disclaimer

Chef Lisa Brown of Free Flowing Health has high standards for food ingredients. All groceries are inspected and transported with the utmost care. However, Lisa is not responsible for manufacturing flaws or recall of products. In the event a product has been contaminated or recalled, Lisa will contact you immediately so that item can be discarded. This agreement holds Chef Lisa Brown harmless for any loss or damage resulting from any defect in the services or food, or the failure of any equipment or supplies. Lisa Brown shall be under no liability to the client for any loss or damage resulting from any defect in the services or food, or the failure of any equipment or supplies, regardless of whether Lisa Brown had any prior knowledge.  Chef Lisa Brown is not liable for any injuries sustained as a result of her involvement at the client's home or event, including but not limited to any injury resulting from the action or inaction of the chef or service staff, or sickness from any food prepared. It is the sole obligation of the client to discern the potential of the participants’ allergic reactions and sensitivities Chef Lisa Brown of Free Flowing Health Personal Chef Services is not responsible for normal wear and tear to kitchen equipment, cookware, flatware, or dishes. It is understood that routine use of these items produces some scratches or wear.