Our Commitment

At Free Flowing Health, our goal is to provide a seamless, personalized, and professional in-home culinary experience. These policies help ensure clear expectations, consistent service, and the highest level of care for our clients and culinary team.

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TL;DR – Quick Summary

• 4-week minimum commitment for ongoing personal chef services

• Service fees are paid in advance and are non-refundable

• Groceries and supplies are separate and reimbursed after service

• Menus are generally sent 48–72 hours before service and require confirmation at least 24 hours in advance

• Services may be provided by Lisa Brown or a carefully selected, fully vetted, and insured Free Flowing Health chef

• All scheduling, billing, payments, and chef arrangements are handled through Free Flowing Health

• One rescheduled or missed session is permitted every 3 months, subject to availability

• For ongoing services we ask for an advanced notice of 2 weeks when ending recurring services after the initial commitment

• Clients must provide a safe, accessible, and service-ready kitchen and secure pets away from active cooking areas

• During Busy Season (November 1–May 1), a non-refundable retainer may be required and seasonal rates may apply

• A signed Client Service Agreement is required before ongoing personal chef services begin

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Our Culinary Team

Services may be provided by Lisa Brown or another professional chef from the Free Flowing Health culinary team. Our chefs are carefully selected, fully vetted, and insured professionals chosen for their experience, quality, reliability, discretion, and professionalism. All chefs are required to follow Free Flowing Health service standards and professional food safety and handling practices. All scheduling, billing, payments, and service arrangements are coordinated through Free Flowing Health.

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What to Expect

On your scheduled cook date(s), your chef will:

• Arrive within the scheduled service window

• Prepare your customized menu with care and attention to detail

• Follow professional food safety and handling practices

• Clean equipment and work areas used during service

• Package and label prepared meals as appropriate

• Respect your home, privacy, and personal property

Arrival times may vary slightly due to travel conditions, prior services, or circumstances outside the chef's reasonable control.

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Getting Started

Before beginning ongoing service:

• A client questionnaire and consultation will be completed to review preferences, dietary needs, restrictions, sensitivities, and allergies

• Service details and scheduling will be confirmed

• A signed Client Service Agreement will be completed

Service-related communication should be maintained in writing by text or email whenever practical for clarity.

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Booking & Payment

Personal chef services are reserved in minimum 4-week commitments and paid in advance.

A consistent weekly service day and approximate service window may be reserved based on availability. Continued service is subject to availability.

Travel outside our standard service area may incur an additional fee.

Accepted payment methods may vary and will be communicated at booking.

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Busy Season

During Free Flowing Health's Busy Season (November 1–May 1), a non-refundable retainer may be required to reserve recurring service availability. Seasonal rates may also apply and will be communicated before booking.

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Menus & Service Details

Weekly menus are generally sent 48–72 hours prior to the scheduled service, with confirmation required at least 24 hours in advance.Each service includes an agreed scope of menu items. Additional dishes, significant menu changes, or special requests may be accommodated at an additional cost.Menus and ingredients may be adjusted when necessary based on ingredient availability or quality.

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Groceries, Supplies & Containers

Grocery and applicable supply costs are separate from service fees.

When groceries are purchased on behalf of the client, reimbursement is due immediately following the cook session. For multiple sessions within the same week, reimbursement may be collected following the final session unless otherwise agreed.

Storage containers or other necessary supplies purchased on the client's behalf may be added to the amount due.

Remaining ingredients will be left in the client's home unless otherwise requested.

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Cancellations, Rescheduling & Ending Service

We understand that schedules change and will make reasonable efforts to accommodate changes when advance notice is provided.

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For ongoing weekly clients:

• One rescheduled or missed session is permitted every three months, subject to availability

• Additional schedule changes may be accommodated at the discretion of Free Flowing Health

• Grocery and supply costs remain due if already purchased

• Prepaid service fees are non-refundable

•  We kindly request at least 14 days' written notice when ending recurring services following the initial commitment to ensure proper placement of our chefs

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Kitchen Readiness & Home Access

Clients are responsible for providing a reasonably clean, safe, functional, and accessible kitchen with adequate preparation space and functioning appliances.

If the client will not be home during service, appropriate access instructions must be provided in advance.

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If the chef cannot access the residence at the scheduled service time due to circumstances within the client's control, the session may be forfeited and remains non-refundable. Grocery and supply costs already incurred remain due.

Service may be modified, postponed, or discontinued if the home or kitchen is unsafe, unsanitary, inaccessible, or otherwise unsuitable for service.

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Pets

For everyone's safety, household pets should be safely secured or kept away from the chef's active cooking and preparation area during service.

Clients are responsible for ensuring pets do not interfere with food preparation, equipment, ingredients, or safe access to and from the home.

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Allergies & Food Safety

Clients must provide complete and accurate information regarding food allergies, dietary restrictions, sensitivities, and other relevant dietary needs and promptly communicate any changes.While reasonable precautions are taken, residential kitchens, grocery stores, packaged foods, and other food environments are not allergen-free, and complete elimination of cross-contact cannot be guaranteed.

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Clients are responsible for informing household members and guests of relevant ingredients, allergies, sensitivities, or dietary considerations.

After prepared food has been left in the client's possession, proper refrigeration, storage, reheating, handling, and consumption are the client's responsibility.

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Chef Network Policy

Clients receiving services through Free Flowing Health are clients of Free Flowing Health, regardless of which culinary team member performs the service.

All scheduling, payments, additional cook sessions, and other service arrangements involving a Free Flowing Health chef must be coordinated through Free Flowing Health.

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Events & Retreats

Events and retreats require a 50% non-refundable deposit to reserve the date, with the remaining balance due 30 days prior unless otherwise agreed.

Menus and service details are finalized according to the agreed timeline. Significant menu or guest-count changes within 48 hours of an event may result in additional charges.

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Gift Certificates

Gift certificates are non-refundable and non-transferable, valid only for the individual listed at purchase, and expire 6 months from the date of purchase.

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Questions & Agreement

We encourage clients to review these policies before booking and contact Free Flowing Health with any questions. By booking services, clients acknowledge these policies. Ongoing personal chef clients are also required to complete the Free Flowing Health Client Service Agreement & Policies prior to service.